Murdoch University
Library

2008 Library Client Survey

Thank you to everyone who participated in our 2008 Library Client Survey.

Kate Munro winner of the Nintendo Wii The lucky winner of the Nintendo Wii was Bachelor of Communications student Kate Munro, pictured here receiving her prize from Jean McKay, Manager of Liaison Services in the Library.

The Library Client Survey 2008 results are pleasing with an overall score of 79.2% which is an increase of 2.2 % since the last survey in 2006. This result places the Library in the top 25% when compared with 40 other Australian university libraries benchmarking with this survey instrument. We are proud that Library staff are high performers scoring 7 out of the 10 highest performing variable with their fairness, professionalism, friendliness and helpfulness, ability to assist, quality of service, provision of clear and accurate feedback, and timely response. For full results and analysis see What you told us


Previous Surveys

2006 Library Client Survey
2003 Library Customer Survey

The Library also paticipates in the Whole of University Experience Surveys

If you have any enquiries, please contact:
Pim McCready (Murdoch Campus) Phone: 9360 2513
Deb Hamblin (Rockingham Campus Community Library) Phone: 9360 7062


© 2009 Murdoch University | CRICOS Code: 00125J | http://wwwlib.murdoch.edu.au/about/survey/2008/