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LIDDAS - Frequently Asked Questions

For more information, please see the User Guides.

General
What is LIDDAS?
What copyright conditions apply?

Registration
Do I need to register each year?

Passwords
Where do I get one?
What if I forget it?

Charges
What does it cost?
Where do I get an account code if payment is required?
What if I want to pay without using an account code?

What Can I Request?
What can I request?
What if an item is only available from outside Australia?

How Do I Request?
I want to search a library but it is not offered.
How do I add it?
What if I need a document quickly?

Tracking Requests
What do the status messages mean?

Technical Information
Information for Mac users
Browser requirements
Only the first page of my TIF document appears. Help!

General

What is LIDDAS?

LIDDAS is the Library's service for document delivery requests.
LIDDAS can be used to request items from other libraries and track the progress of your requests.
LIDDAS is an acronym for Local Interlending and Document Delivery Administration System.

What copyright conditions apply?

A request for a photocopy or a microform copy must comply with the Australian Copyright Act. Under the Act, libraries are authorised to supply a photocopy or other reproduction as long as the copy is not used for any purpose other than private study, scholarship or research and that the amount that is copied is in accordance with copying limits laid down by the Act. These "fair dealing" limits are as follows:

Journal articles: One article per issue of a journal, two or more articles per issue if those articles are required for the same research or course of study.
Other published works: 10% or one chapter of a published work, if the work is longer than 10 pages.

The Library reserves the right to refuse to accept a request for a copy if it believes that the request would involve violating the copyright law.

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Registration

Do I need to register each year?

No. Only initial registration is required.

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Passwords

Where do I get one?

When you register to use LIDDAS, your password will be emailed to you.

What if I forget it?

If you forget your password, please contact Document Delivery on (08) 9360 2100 or email ill@murdoch.edu.au.

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Charges

What does it cost?

We are currently trialling not passing on charges for document delivery for most requests. However, requests for theses, costly items, or large numbers of requests will require payment, and will be referred back to the requestor.
This means that you do not need to supply account details on registration, but document delivery staff will contact you to arrange payment if required. The cost of a loan or photocopy depends on the source of supply and on the service level requested.
More information about LIDDAS charges.

Where do I get an account code if payment is required?

If you are a staff member or postgraduate student, please contact your divisional administrative officer.

What if I want to pay without using an account code?

You can make a payment for LIDDAS items requiring payment by:

printing and completing a credit card payment form and forwarding it by post or fax
forwarding a cheque payable to Murdoch University Library
or at the Enquiry Desk you can deduct an amount from your Monitor card.

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What Can I Request?

What can I request?

Generally libraries will lend material with a record in the Libraries Australia catalogue.
This includes books, audiovisual material, ephemera and kits.
Extremely valuable, rare or very fragile works are usually not available for loan.
Libraries will supply copies of individual journal articles, book chapters and conference papers in compliance with the Australian Copyright Act.

What if an item is only available from outside Australia?

Requests for photocopies of journal articles, conference papers and book chapters will be automatically requested from overseas if they are not available in Australia.

If a book is available only from overseas there will be additional charges which may need to be passed on to the requestor.
We may consider purchasing recently published items for our own collections instead of borrowing them.
If you do not want to obtain items from overseas, please specify this in the Special Instructions: field.

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How Do I Request?

I want to search a library but it is not offered. How do I add it?

Please contact Document Delivery to investigate if it is possible to use LIDDAS to search your preferred library.

What if I need a document quickly?

You can arrange to have the item supplied quickly. This will incur additional costs to the Library. You specify in the Special Instructions: field that the item is either:

Rush - request will be sent and responded to by the supplier within 24 hours. Minimum charge $24.00.
Express - request is sent immediately and, if a copy is available, should be supplied by Ariel/Fax within 2 hours.
Minimum charge $36.00.

Further charges are often incurred. Details of these are on our charges page.

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Tracking Requests

What do the status messages mean?

The following status messages may appear on your requests:

Status Messages
Pending	Request has been authorised and sent
Not Supplied	Request cannot be supplied by any of the libraries identified by the LIDDAS system. Document Delivery staff will follow up and find other sources.
Idle	Request is waiting for authorisation by Library staff. If the Authorization message is Check Manual, the request has failed the rule checking process, and Document Delivery staff need to resolve the problem.
Conditional	Further information is required by the supplying library. Document Delivery staff will follow up
Cancel Pending	Request for a cancellation has been sent to the supplying library but no response has been received
Cancelled	Supplying library has agreed to cancel the request
Received	Item has been received (and you should have received an email message to notify you that it has been received)
Shipped	Requested item has been sent by supplying library, but not yet received
Overdue	Loan is now overdue. Please return as soon as possible
Renew Pending	Supplying library has been asked for a renewal but no response has been received
Recall	Loan has been recalled. Please return as soon as possible
Returned	Loan has been returned to the supplying library

Authorization Messages
AutoMediated:AuthManual	Request has been checked automatically against requesting rules and is awaiting authorization
Check Manual	Request has not been authorized by the system, so will be checked manually by Document Delivery staff
Processed	Request has been submitted

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Technical Information

Browser and software requirements

PC Users

The recommended browser for LIDDAS is Internet Explorer 6.0 or higher. If using Firefox we recommend using Firefox 2.0 or higher. If you have difficulties using Firefox or Internet Explorer, please try using the other browser.

Mac users

Please use Safari or Firefox. If you have difficulties using Firefox or Safari, please try using the other browser.
If pre OSX you will need to load a TIF plugin for your browser. For more information, check the Document Viewing instructions.

Adobe Acrobat Reader 9.0 or higher is recommended for accessing pdf documents supplied through LIDDAS.

Only the first page of my TIF document appears when I click on my item. Help!

There will be an arrow on either the top or bottom of your screen. Click on the arrow and the next page will appear. If there is no arrow, it may be that you need to modify Quicktime on your machine. If you are using a Macintosh, you may need to obtain the TIF viewer from the library. Check the Document Viewing Instructions page for more information.

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